Employee Size


How Cometchat Simplified Performance Reviews & OKRs

About CometChat

CometChat is a leading enterprise communication platform that provides easy to use text chat, voice & video functionality for websites and apps across all industries. It serves over 50,000 developers across 70 countries

The Challenge

  • No standardised process - reviews are being done with multiple tools
  • Calibration and running alignment conversations were time-consuming
  • Lack of governance & visibility over the process
  • Huge admin work required from HR team
  • The Solution

  • Single Platform that connects Goals, KPIs, 1:1s with Performance Reviews
  • Calibration and ability to auto schedule 1:1s for employee & managers post review
  • Real time tracking of entire progress by employee, manager, department, & location
  • Automation for followups, complete control for employees to edit and withdraw reviews
  • The Impact

    Both the team’s and the business’s impact was positive. Employees were more open to abiding by the HR processes, teams saw better focus. OKRs truly has become an integral part of their ecosystem.


    Participation rate


    Review completion rate


    Reduction in admin work


    Team and business alignment

    PeopleBox was a great choice and I am glad we decided to opt for it! The reason we decided to pick PeopleBox was the simplicity of the tool yet the fact that it covered almost all aspects that we were looking for. The biggest advantage was the flexibility it offers to integrate with other tools that we use for tracking day-to-day work deliverables.

    I was very impressed with the flexibility of PeopleBox team when we asked them to integrate with a fairly new Project Management tool our Tech team uses and they did it for us without blinking an eye! We ran our performance review cycle and its been a breeze for me and my team to manage a complicated process where we do 360 degree for the whole company! Overall, its not only a great platform to manage and track OKRs but a full-fledged tool for everything "Performance Management".

    Ruchika Sawhney Senior Director, Human Resources, CometChat
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